Terms of Use

Last Updated: October 8, 2026

1. Introduction & Acceptance

Welcome to Havengilo. These Terms of Use explain the conditions that apply when you access, browse, or interact with our website, including its content, features, and online services.

Havengilo is an online retail brand owned and operated by Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd.

The company is responsible for operating the Havengilo online store, including product sales, order processing, customer service, returns, refunds, and other transactions associated with purchases made through the website.

By accessing or using our website, you agree to comply with these Terms of Use and applicable store policies.

Purchases made through Havengilo are also governed by our Terms and Conditions, Shipping Policy, Return & Refund Policy, and other relevant policies published on the website.

If you do not agree with these terms, please discontinue use of the website.

2. Permitted Website Use

Our website is intended to provide customers with product information, shopping features, and access to our online services.

You may use the website for lawful personal browsing, product research, and purchasing activities.

When using Havengilo, you agree to act responsibly and avoid activities that could compromise website security, interfere with normal operations, or negatively affect other users.

You must not:

• Use the website for fraudulent, deceptive, abusive, or unlawful purposes.

• Attempt to access restricted accounts, systems, networks, or information without authorization.

• Introduce viruses, malicious software, or other harmful materials.

• Interfere with website functionality or security measures.

• Submit false, misleading, or impersonated information.

• Collect, reproduce, or extract website content without appropriate authorization.

• Infringe intellectual property, privacy, or other legal rights.

• Misuse checkout functions, payment services, promotional offers, or discount systems.

• Use automated tools in ways that disrupt or place unreasonable demands on website operations.

We may restrict or suspend access where reasonably necessary to address suspected fraud, security threats, unlawful conduct, or other violations of these Terms, subject to applicable law.

3. Website Content & Information Accuracy

We make reasonable efforts to present useful, accurate, and current information throughout the Havengilo website.

Product descriptions, images, specifications, pricing, availability, and other details are provided to help customers make informed purchasing decisions.

However, occasional typographical errors, omissions, technical inaccuracies, or outdated information may occur.

We may correct errors, update website content, or revise product information when reasonably necessary.

Product availability, pricing, shipping arrangements, and other transaction-related information are also subject to the applicable policies and information presented during checkout.

If a material error affects an order, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

4. Intellectual Property & Content Rights

The materials displayed on the Havengilo website, including text, graphics, photographs, product images, logos, layouts, designs, and other content, may be protected by applicable intellectual property laws.

Such materials are owned by Havengilo, its operating company, licensors, or other respective rights holders, as applicable.

Visitors may access website content for lawful personal and non-commercial purposes associated with browsing, researching, or purchasing products.

Unless otherwise permitted by law or authorized by the relevant rights holder, you may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected website content.

Nothing in these Terms grants ownership or additional intellectual property rights to website visitors.

5. Information Provided by Users

When submitting information through our website, you agree to provide details that are accurate, complete, and appropriate for the relevant purpose.

This includes information provided during checkout, customer account registration, order inquiries, or communication with our customer service team.

You must not knowingly submit fraudulent, unlawful, misleading, or harmful information through our website.

Personal information collected through the website is handled in accordance with our Privacy Policy and applicable data protection requirements.

6. Third-Party Websites & Services

Havengilo may use third-party services or provide links to external websites to support payment processing, shipping, website functionality, analytics, and other business operations.

These third-party services may maintain their own terms of use, privacy policies, and operating procedures.

While we aim to work with appropriate service providers, we do not independently control all aspects of third-party websites or platforms.

We encourage visitors to review the relevant terms and privacy notices before using external services or providing personal information.

Nothing in this section removes Havengilo's responsibilities to customers under applicable law or our published store policies.

7. Website Availability & Maintenance

We aim to maintain a functional and accessible online shopping environment.

However, website features or services may occasionally become unavailable due to maintenance, technical issues, security updates, service provider interruptions, or other operational circumstances.

We may update, modify, temporarily restrict, or discontinue certain website features where reasonably necessary for security, maintenance, legal compliance, or business operations.

Although we take reasonable steps to support website availability, uninterrupted access cannot be guaranteed at all times.

Where appropriate, we will make reasonable efforts to address technical issues that affect normal website operations.

8. Website Security & Responsible Access

We take reasonable steps to support the security and integrity of our online store.

Visitors are expected to use the website responsibly and avoid actions that could expose customer information, disrupt transactions, or compromise website systems.

If you become aware of suspicious activity, unauthorized account access, or a potential website security concern, please contact our customer service team.

We may investigate suspected misuse and take appropriate action to protect the website, our customers, and our business operations.

Such actions will be taken in accordance with applicable legal requirements.

9. Disclaimer

We make reasonable efforts to ensure that the information and services available through Havengilo are accurate, useful, and functional.

However, website content and technical features may occasionally be affected by errors, interruptions, or circumstances outside our reasonable control.

To the fullest extent permitted by applicable law, the website and its general informational content are provided on an "as available" basis.

Nothing in this section excludes or restricts statutory consumer rights, product warranties, or other legal protections that cannot lawfully be limited.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Havengilo and Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from website access or use where such liability may legally be excluded.

We are not responsible for interruptions or technical difficulties caused by circumstances beyond our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms of Use is intended to exclude, restrict, or limit any consumer right, statutory protection, remedy, or liability that cannot lawfully be excluded or restricted.

11. Changes to These Terms

We may revise these Terms of Use periodically to reflect changes in our website, services, business operations, security practices, or applicable legal requirements.

Updated terms will be published on this page with a revised "Last Updated" date.

Unless otherwise required by law, changes will apply prospectively and will not automatically alter the terms governing orders already accepted.

Continued use of the website after updated terms become effective may constitute acceptance of those changes to the extent permitted by applicable law.

We encourage visitors to review these Terms periodically.

12. Business Ownership & Contact Information

Havengilo is an online retail store owned and operated by Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd.

The company is responsible for the operation of the Havengilo online store, including product sales, order processing, customer support, returns, refunds, and other customer-related transactions.

Brand Name: Havengilo

Company Name: Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd.

Registered Address: Room 412, Unit 2, Building 6, Phase II, Airport-Oriented Industrial Park, Airport New City, Xixian New Area, Shaanxi Province (G182)

Email: service@havenqilo.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

If you have questions about these Terms of Use, website functionality, or our online services, please contact our customer service team using the email address above.