Contact Us

Thank you for choosing Havengilo. We value every customer and are here to help make your shopping experience as smooth and convenient as possible.

Whether you have questions about our products, need an update on your order, or require assistance with delivery or after-sales service, our support team is ready to help.

We aim to respond to customer inquiries within 1–2 business days.

How We Can Help

Our customer service team can assist with product information, order details, shipping updates, and general shopping inquiries.

For questions about an existing purchase, please email us with your order number, the email address used at checkout, and a brief description of your request. This will help us locate your order and provide appropriate assistance.

Product & Delivery Concerns

If your order arrives damaged, contains an incorrect or missing item, or does not match the product description, please contact us so we can review the situation.

When applicable, include clear photographs of the product, its packaging, and the issue you experienced. We recommend keeping the original packaging until our support team has provided further guidance.

We will work with you to determine an appropriate solution in accordance with our store policies.

Return & Refund Assistance

If you wish to return a purchase or request a refund, please reach out to our customer service team before sending any products back.

Once your request has been reviewed, we will provide the relevant instructions and, where applicable, the designated return address.

For additional details about return eligibility, shipping responsibilities, and refund processing, please review our Return & Refund Policy.

Business & Contact Details

Havengilo is an online retail store owned and operated by Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd.

The company is responsible for managing the Havengilo store, including product sales, order fulfillment, customer assistance, returns, refunds, and other transactions associated with purchases made through our website.

Brand Name: Havengilo

Company Name: Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd.

Registered Address: Room 412, Unit 2, Building 6, Phase II, Airport-Oriented Industrial Park, Airport New City, Xixian New Area, Shaanxi Province (G182)

Email: service@havenqilo.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.