Privacy Policy

Last Updated: October 8, 2026

1. Introduction

At Havengilo, we recognize the importance of protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you browse our online store, make a purchase, or communicate with our customer service team.

Havengilo is owned and operated by Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd., which is responsible for the operation of the online store and the handling of personal information associated with its business activities.

By using our website, you acknowledge the data practices described in this policy, subject to your rights under applicable privacy laws.

2. Personal Information We Collect

We may collect different types of information depending on how you interact with our website and services.

Information You Provide

When placing an order, contacting us, or using certain website features, you may provide:

  • Your name, email address, phone number, and shipping or billing address.

  • Order details, purchased products, and transaction-related information.

  • Customer service messages, inquiries, and related correspondence.

  • Account information, where customer accounts are available.

  • Information voluntarily submitted through forms or other communication channels.

Information Collected Automatically

When you visit our website, certain technical information may be collected, including:

  • IP address, browser type, and device information.

  • Operating system and general location information.

  • Pages viewed, navigation activity, and website interactions.

  • Referral sources and approximate visit duration.

  • Cookie identifiers and similar technical data.

Payment Information

Payments are handled through supported third-party payment service providers. These providers may collect and process payment details necessary to authorize and complete transactions.

Havengilo may receive limited payment-related information, such as transaction status, payment method details, and confirmation records, to support order processing and customer service.

3. How We Use Your Information

We process personal information for purposes reasonably connected to operating our online store and serving our customers.

These purposes may include:

  • Processing purchases, payments, and order confirmations.

  • Arranging shipping, delivery, returns, and refunds.

  • Responding to inquiries and providing customer assistance.

  • Maintaining customer accounts and order records.

  • Improving website functionality and shopping experiences.

  • Detecting potentially fraudulent or unauthorized transactions.

  • Meeting applicable legal, accounting, and regulatory obligations.

  • Sending promotional communications where permitted by law and applicable preferences.

  • Understanding website performance and customer interactions.

Where required by applicable law, we rely on an appropriate legal basis for processing personal information, such as contractual necessity, legal obligations, legitimate interests, or your consent.

We aim to use personal information only for legitimate business purposes and in accordance with applicable privacy requirements.

4. When Information May Be Shared

To operate our store and fulfill customer orders, we may share relevant personal information with service providers that assist with our business activities.

These may include:

  • Ecommerce platform and website hosting providers.

  • Payment processors and financial institutions.

  • Shipping carriers and fulfillment partners.

  • Customer support and communication services.

  • Website analytics and technical service providers.

  • Marketing and advertising partners, where applicable and legally permitted.

  • Professional advisers and regulatory authorities when required.

Information is shared only as reasonably necessary for the relevant service, business purpose, or legal requirement.

We may also disclose information when required to comply with applicable laws, respond to lawful requests, protect legitimate rights, or investigate suspected fraudulent activity.

Third-party providers may process personal information according to their own privacy notices and applicable contractual obligations.

5. Cookies & Website Technologies

Our website may use cookies and similar technologies to support essential store functions and improve the browsing experience.

Depending on the services enabled, these technologies may help us:

  • Maintain shopping cart functionality.

  • Remember certain website preferences.

  • Support account login and checkout processes.

  • Understand website traffic and visitor interactions.

  • Improve website performance and usability.

  • Measure the effectiveness of marketing activities, where applicable.

Some cookies are necessary for the website to function properly, while others may be optional.

Where required by law, we will request your consent before using non-essential cookies or similar tracking technologies.

You may also manage certain cookie preferences through your browser settings or available website privacy controls.

Disabling some cookies may affect the functionality of certain website features.

6. Marketing Preferences

If you choose to receive promotional messages from Havengilo, we may use your contact information to share product updates, store announcements, and relevant offers.

You can unsubscribe from marketing emails by following the instructions included in those messages or by contacting our customer service team.

We aim to respect your communication preferences and applicable marketing regulations.

Unsubscribing from promotional messages will not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, or responses to customer service requests.

7. Information Security & Retention

We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no online platform or electronic transmission method can guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order administration, customer service, recordkeeping, dispute resolution, and compliance with applicable legal obligations.

When information is no longer required, we take appropriate steps to delete, anonymize, or otherwise securely manage it in accordance with applicable requirements.

8. Your Privacy Choices & Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of eligible personal information.

  • Withdraw consent where processing relies on consent.

  • Object to or request restrictions on certain processing activities.

  • Request a copy of your information in a portable format, where applicable.

  • Opt out of certain marketing or advertising-related data practices.

  • Appeal a privacy-related decision where applicable law provides that right.

To submit a privacy request, please contact us at service@havenqilo.com.

We may need to verify your identity before processing certain requests. Requests will be reviewed and handled in accordance with applicable legal requirements.

Some information may need to be retained where required for legal compliance, transaction records, or other legitimate purposes.

9. Sale or Sharing of Personal Information

Havengilo does not sell personal information in exchange for monetary payment.

However, certain advertising, analytics, or website technologies, if enabled, may involve data disclosures that qualify as a sale, sharing, or targeted advertising under applicable privacy laws.

Where such practices occur, eligible customers may have the right to opt out.

We will provide applicable privacy choices and opt-out mechanisms where required by law.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us without appropriate authorization, please contact our customer service team so we can review the matter and take appropriate action.

11. International Data Processing

Because Havengilo operates an online retail business, personal information may be processed or stored in countries or regions outside your place of residence.

Such processing may involve ecommerce platforms, payment providers, fulfillment partners, and other service providers supporting our operations.

Where applicable, we take steps to ensure that international transfers are handled in accordance with relevant privacy laws and appropriate data protection requirements.

12. External Websites & Services

Our website may contain links to external websites, payment services, or other third-party platforms.

These services operate independently and may maintain their own privacy policies and data-handling practices.

Havengilo is not responsible for the privacy practices of third-party websites that we do not operate or control.

We encourage customers to review the relevant privacy notices before providing personal information to external services.

13. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

When updates are made, the revised policy will be published on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage customers to review this page periodically to stay informed about our information practices.

14. Business Ownership & Contact Details

Havengilo is an online retail store owned and operated by Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd.

The company is responsible for the operation of the Havengilo store, including product sales, order processing, customer service, returns, refunds, and other customer-related transactions. It is also responsible for personal information processed in connection with its own store operations, subject to applicable law and the roles of its service providers.

Brand Name: Havengilo

Company Name: Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd.

Registered Address: Room 412, Unit 2, Building 6, Phase II, Airport-Oriented Industrial Park, Airport New City, Xixian New Area, Shaanxi Province (G182)

Email: service@havenqilo.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to general customer inquiries within 1–2 business days. Privacy rights requests will be handled within the timeframes required by applicable law.

If you have questions about this Privacy Policy, our information practices, or your privacy rights, please contact us using the email address above.