Terms of Service

Last Updated: October 8, 2026

1. Introduction

Welcome to Havengilo. These Terms of Service explain the conditions that apply when you visit our website, explore our products, use our online services, or make purchases through our store.

Havengilo is an online retail brand owned and operated by Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd. The company is responsible for managing the Havengilo online store, including product sales, order processing, customer assistance, returns, refunds, and other customer-related transactions.

By accessing our website or using our services, you agree to comply with these Terms of Service and our applicable store policies, including the Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please discontinue use of our website and services.

2. Access to Our Website

Our online store is intended for lawful personal shopping and general product information.

By using our services, you confirm that you are legally permitted to do so under the laws applicable to you.

You agree to use the website responsibly and refrain from activities that could interfere with its normal operation or compromise the experience of other users.

Prohibited activities include:

• Providing false, misleading, or fraudulent information.

• Attempting unauthorized access to accounts, systems, networks, or data.

• Disrupting website functionality or interfering with security measures.

• Introducing viruses, malicious software, or other harmful materials.

• Copying or exploiting website content for unauthorized commercial purposes.

• Using the website for unlawful, abusive, or prohibited activities.

We may restrict or suspend access where reasonably necessary to protect customers, maintain website security, or prevent misuse, subject to applicable law.

3. Product Information & Availability

We aim to provide customers with clear and useful information about the products available through Havengilo.

Product pages may include descriptions, specifications, dimensions, materials, images, prices, and other relevant details.

Although we make reasonable efforts to maintain accurate information, minor differences may occur due to screen settings, photography, manufacturing variations, or product updates.

We may update product descriptions, availability, and other information when reasonably necessary.

If a material error affects a purchase, we will contact the customer where appropriate and provide a suitable resolution.

Product availability may change depending on inventory levels and operational circumstances.

4. Product Use & General Care

Customers should review any instructions, warnings, or safety information provided with a product or displayed on the relevant product page before use.

Products should be used for their intended purposes and handled according to the applicable instructions.

Appropriate care, cleaning, storage, and maintenance may help preserve product condition and performance.

Because different products may have different requirements, customers should follow the specific guidance provided for each item.

If you have questions about a product's intended use or maintenance requirements, please contact our customer service team.

5. Orders & Purchase Requests

When placing an order, customers are responsible for providing complete and accurate purchasing, contact, and delivery information.

After an order is submitted, an order confirmation will normally be sent to the email address provided during checkout.

This confirmation indicates that we have received your purchase request. It does not necessarily mean that the order has been accepted for fulfillment or dispatched.

Orders may be reviewed for payment authorization, product availability, and information accuracy.

We may decline, suspend, or cancel an order where reasonably necessary, including circumstances involving:

• Unsuccessful payment verification.

• Suspected fraudulent or unauthorized transactions.

• Incorrect or incomplete order information.

• Unavailable products or inventory limitations.

• Material pricing or product-information errors.

• Applicable shipping or legal restrictions.

If an order is canceled after payment has been successfully collected, an appropriate refund will be issued to the original payment method.

6. Prices & Payment Processing

Product prices, available discounts, shipping charges, and applicable taxes will be displayed during checkout before customers submit payment.

By completing a purchase, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

Payment authorization and processing may be handled by third-party payment service providers.

Additional transaction fees, such as currency conversion or international processing charges, may be imposed by your bank or payment provider.

These charges are separate from amounts collected by Havengilo.

For more information about payment verification and transaction security, please refer to our Payment & Security Policy.

7. Order Fulfillment & Shipping

We aim to process and dispatch orders according to the timelines described in our Shipping Policy.

Orders are generally processed within 1–3 business days after payment confirmation.

Following dispatch, standard delivery generally takes approximately 7–12 business days, depending on the destination, carrier, and other relevant circumstances.

Certain products may require additional preparation time, as disclosed on the relevant product page.

Delivery estimates are provided for guidance and are not guaranteed arrival dates.

Shipping charges, tracking information, delivery restrictions, customs considerations, and procedures for delayed or missing packages are explained in our Shipping Policy.

8. Returns, Refunds & Exchanges

We aim to provide a clear process for handling eligible product returns, exchanges, and refunds.

Eligible purchases may be returned within 30 calendar days after confirmed delivery, subject to the requirements outlined in our Return & Refund Policy.

Before returning an item, customers should contact our customer service team to obtain the appropriate return instructions and designated return address.

Once an authorized return has been received and inspected, approved refunds will generally be processed to the original payment method within 5–10 business days.

Havengilo does not charge restocking fees for eligible returns.

For preference-based returns, customers are generally responsible for return shipping costs.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Please review our Return & Refund Policy for full details regarding eligibility, shipping responsibilities, exchanges, and refund procedures.

9. Damaged, Defective & Incorrect Orders

If your purchase arrives damaged, contains missing components, is defective, or differs materially from what you ordered, please contact us as soon as reasonably possible.

To help us review the situation, please provide:

• Your order number.

• A brief description of the issue.

• Clear photographs or videos where applicable.

• Relevant product and packaging information.

Please retain the affected product and packaging until our customer service team provides further guidance.

We will review the circumstances and work with you to determine an appropriate resolution.

Confirmed product defects or fulfillment errors will be addressed without additional cost to the customer, in accordance with applicable consumer protection requirements.

10. Promotional Offers

Havengilo may occasionally provide promotional discounts, special offers, or other purchasing incentives.

Promotions may be subject to specific eligibility requirements, validity periods, product exclusions, minimum purchase amounts, or usage limitations.

Unless otherwise specified, promotional codes must be applied during checkout and cannot be exchanged for cash or retroactively applied to completed purchases.

We may modify or discontinue promotional offers where reasonably necessary, subject to applicable law and existing customer rights.

11. Intellectual Property Rights

The materials available on the Havengilo website, including text, photographs, graphics, logos, product images, layouts, and other content, may be protected by applicable intellectual property laws.

These materials are owned by Havengilo, its operating company, licensors, or other respective rights holders, as applicable.

Customers may access website content for lawful personal and non-commercial shopping purposes.

Unauthorized reproduction, redistribution, modification, publication, or commercial exploitation of protected content is prohibited unless permission has been granted or applicable law permits such use.

12. Third-Party Services

Our website may rely on third-party providers for various services, including payment processing, shipping and fulfillment, ecommerce technology, analytics, and other operational functions.

These providers may maintain their own terms, privacy notices, and service requirements.

We do not control independently operated third-party platforms or guarantee their uninterrupted availability.

However, the use of third-party services does not remove our responsibilities to customers under applicable laws or our published store policies.

13. Website Availability & Limitation of Liability

We make reasonable efforts to maintain the availability, accuracy, and functionality of our website.

However, occasional interruptions, technical difficulties, maintenance activities, or circumstances outside our reasonable control may affect access to certain services.

Website information is provided for general informational and shopping purposes, subject to applicable legal requirements and the product information made available at purchase.

To the fullest extent permitted by applicable law, Havengilo and Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd. will not be liable for indirect, incidental, or consequential losses arising from website use where such liability may lawfully be excluded.

Nothing in these Terms of Service excludes or limits consumer rights, statutory warranties, remedies, or liabilities that cannot legally be restricted.

14. Changes to Our Services & Terms

We may update our website, services, and these Terms of Service to reflect operational improvements, changes in business practices, or applicable legal requirements.

Revised terms will be published on this page with an updated effective date.

Unless otherwise required by law, changes will apply prospectively and will not automatically alter the terms governing orders already accepted.

Continued use of the website after updated terms become effective may constitute acceptance of those changes to the extent permitted by applicable law.

15. Business Ownership & Contact Information

Havengilo is an online retail store owned and operated by Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd.

The company is responsible for the operation of the Havengilo online store, including product sales, order processing, customer service, returns, refunds, and other customer-related transactions.

Brand Name: Havengilo

Company Name: Shaanxi Mingteng Xingpuxianghai Technology Co., Ltd.

Registered Address: Room 412, Unit 2, Building 6, Phase II, Airport-Oriented Industrial Park, Airport New City, Xixian New Area, Shaanxi Province (G182)

Email: service@havenqilo.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

For questions about these Terms of Service, product information, orders, payments, shipping, or other store-related matters, please contact our customer service team using the email address above.